Yes, that is right! We offer free shipping within the contiguous United States (not its territories) when:

• Your order is over $30
• You need an exchange of product within the exchange policy (it only applies for the first time and it excludes Final Sale products)
• You need to send your boots for repair/exchange within the product warranty policy  (it only applies for the first time)
• You would like to get a refund within our promise policy (it only applies for the first purchase and it excludes Final Sale products)

* Free shipping applies through our standard shipping method. If you need express shipping, the total shipping cost is on you. International shipping costs are not covered by Hilling Boots Company.

We stand behind the quality of our products and we want our customers to be happy with the quality of our product. In case of finding craftsmanship defects, we can accept your boots or belts within 30 days from the delivery date. However, we reserve the right to inspect the return to determine if in fact a manufacturing defect may exist with the product. Product failures caused by excessive or abusive wear conditions do not qualify for exchange.  If a manufacturing defect is to be found, Hilling Boots will repair the defect or exchange the product. This warranty only applies to the original purchaser and is not transferable.

Remember: These are handcrafted boots made with natural materials. You may find some differences in texture, grain, color or natural markings which are not considered defects.

Hilling Boots Company must authorize all repairs or exchanges. Merchandise cannot be sent without prior authorization from a Hilling representative.  Please send us an email at contact@hillingboots.com with the subject: Product Warranty.  State all details to explain the problem and include some pictures to help us evaluate the boots. Then, you will obtain an authorization from a Hilling representative with the next steps. Shipping is free within the contiguous United States for only the first exchange or return using our standard shipping method. For international and U.S territories see shipping for more info.

Boots

Our goal is for our Hilling boots to be your pride and joy! In case our boots did not meet your expectations, we are happy to give you a full refund within 15 days of receiving your order. To get a full refund, the boots need:

• To come in their original box.
• To come with all accessories that were included.
• To be unworn, undamaged and show no visible signs of wear (no worn soles nor creases).

Note:  If the last condition is not met, Hilling reserves the right to refuse refunds.

If the boots don’t come in the original box, and/or accessories are missing, we’re sorry but we must deduct an amount of up to $18 from your credited amount.

Belts

We are here to provide you with a high-quality leather belt you will love! In case your Hilling Belt did not meet your expectations, we are happy to give you a full refund within 15 days of receiving your order. To get a full refund, the belt needs:

• To come in their original bag.
• To come with all accessories that were included.
• To be unworn, undamaged and show no visible signs of wear (no creases).

Note:  If the last condition is not met, Hilling reserves the right to refuse refunds.

If the belt is not in the original bag, and/or accessories are missing, we’re sorry but we must deduct an amount of up to $5 from your credited amount.

To obtain a refund please send us an email at contact@hillingboots.com with the subject: Satisfaction, requesting a refund telling us how our product did not meet your expectations in order to help us improve our product. Then, you will obtain an authorization from a Hilling representative with the next steps. Shipping is free within the contiguous United States for only the first exchange or return using our standard shipping method. For international and U.S territories see shipping for more info.